Troubleshooting Guide #

If you cannot locate your product key after making a purchase, don’t worry—there are several steps you can take to retrieve it. Below, you’ll find common reasons why you might not see your key and how to resolve the issue.

Have You Checked Your DPK.CA Account Order? #

• My Orders:
  Log in to your account on digitalproductkeys.ca and navigate to the “My Orders” section. All your purchased products and their corresponding keys can be found here. This is the most reliable way to access your keys if they aren’t appearing in your email.

Is Your Purchase a Pre-Order? #

• Verify the Release Date:
  If you’ve purchased a pre-order, keep in mind that you won’t receive the key until the product is officially released. Once the game or software becomes available, your key will be sent to you automatically. Check the product page for the expected release date.

Have You Checked Your Spam Folder? #

• Email Delivery:
  Sometimes, our emails might end up in your spam or junk folder. Please check these folders for any messages from us containing your product key. To avoid missing important emails in the future, mark our email address as a safe sender.

Are You Checking the Correct Email Address? #

• Verify Your Email:
  Ensure you’re checking the inbox of the email address you used to make the purchase on our site. If you suspect that you entered the wrong email address during checkout, please create a product delivery ticket so our support team can assist you in correcting the email and delivering your key.

Check if the Payment Is Pending or If a Refund Has Been Issued #

• Payment Status:
  Technical issues may occasionally prevent automatic key delivery. In such cases, your payment might still be pending, or a refund may have already been processed. Check your email for any messages from our support team regarding the status of your payment. If the payment is still pending, the key will be delivered once the transaction is completed.

Need Further Assistance? #

If you’ve gone through these steps and still can’t find your key, please don’t hesitate to reach out to our support team. We’re here to help you retrieve your product key:

• Phone: +1 (780) 203-9060
• Email: [email protected]

When contacting us, please provide as much detail as possible, including your order number and the email address used for the purchase, so we can assist you promptly.